Rhody Safe
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(UPDATED: October 14, 2021) We are excited to have you return and join us in creating new and exciting experiences!  As we return to a more normal atmosphere, the Ryan Center, University of Rhode Island, and Spectra Venue Management have continued to follow precautions and have taken a few extra steps to best protect you in preparation for opening our doors this fall. The University of Rhode Island announced updates to its Large Event policy (any event that has more than 250 AND exceeds 35% of the total capacity) that will affect many events at the Ryan Center including Major Concerts and Men’s Basketball.  Below are the updated policies in place to keep us Rhody Safe.

  HEALTH & SAFETY REQUIREMENTS FOR RYAN CENTER EVENTS 


LARGE CONCERTS & LIVE EVENTS

All persons aged 12 and over attending in-person Campus Events must either show proof of full vaccination against COVID-19 (fully vaccinated is defined as at least 14 days after receiving either a two-dose or one-dose FDA or WHO authorized COVID-19 vaccine) OR proof of a negative COVID-19 PCR test taken within 72 hours of performance time or proof of a negative COVID-19 antigen test (rapid test) taken within 6 hours of performance time.

  • These entry requirements will go into effect immediately.
  • Additionally, the University is requiring all guests over the age of 2 are required to wear a mask at the Ryan Center at any time, except while actively eating or drinking as permitted.   The mask requirement while indoors will remain in effect until further notice.
  • These policies will continue to be reviewed and updated on an ongoing basis.
  • Some events, seating locations, and experiences may require additional health and safety guidelines as required by promoters or touring artists. 
  • AT HOME tests will NOT be accepted
  • Please Note: The requirement to show proof of vaccination or negative test does not apply to current URI students and employees presenting a valid URI ID at a Men's Basketball game or a large event.

URI MEN’S BASKETBALL HOME GAMES

All persons aged 12 and over attending in-person Campus Events must either show proof of full vaccination against COVID-19 (fully vaccinated is defined as at least 14 days after receiving either a two-dose or one-dose FDA or WHO authorized COVID-19 vaccine) OR proof of a negative COVID-19 PCR test taken within 72 hours of performance time or proof of a negative COVID-19 antigen test (rapid test) taken within 6 hours of performance time. 

  • These entry requirements will go into effect immediately.
  • Additionally, the University is requiring all guests over the age of 2 are required to wear a mask at the Ryan Center at any time, except while actively eating or drinking as permitted.   The mask requirement while indoors will remain in effect until further notice.
  • These policies will continue to be reviewed and updated on an ongoing basis.
  • AT HOME tests will NOT be accepted.
  • Please Note: The requirement to show proof of vaccination or negative test does not apply to current URI students and employees presenting a valid URI ID at a Men's Basketball game or a large event.

WOMEN’S BASKETBALL AND SMALLER EVENTS (EVENTS UNDER 250 AND 35% OF ARENA CAPACITY)

  • Proof of vaccination and/or a negative COVID-19 test is NOT required to attend URI Women’s basketball games or smaller live events at the Ryan Center however it is recommended. 
  • The University is requiring all guests over the age of 2 are required to wear a mask at the Ryan Center at any time, except while actively eating or drinking as permitted.   The mask requirement while indoors will remain in effect until further notice.
  • These policies will continue to be reviewed and updated on an ongoing basis.

FAN REMINDER: These protocols are in place for all large events (events that exceed 250 people and 35% of the capacity) at the Ryan Center, including but not limited to Men’s Basketball and most major live events/Concerts.  Please note for events that do not reach the 35% capacity only masking will be required (Women’s Basketball). 

 
PROOF OF VACCINATION OR NEGATIVE COVID-19 TEST REQUIRED
LARGE EVENTS/CONCERTS/MEN’S BASKETBALL

All guests 12 years and older must provide proof of full vaccination against COVID-19~ OR proof of a qualifying negative COVID-19 test* to gain entry to the arena. Children under 12 do not have to show proof of vaccination against COVID-19 or proof of qualifying negative COVID-19 test, but they are required to wear a face mask. Some events may require additional health and safety protocols, depending on requests from the artist OR promoter. Please check your event page for more information and be sure to review all communications distributed to you prior to your event.     

  • If you are traveling from outside the United States, the Ryan Center will accept printed or digital proof of the vaccination card approved as full vaccination from the country of origin (including but not limited to AstraZeneca, Sputnik V, Sinopharm-BBIBP, CoronaVac).
  • Individuals are considered “fully vaccinated” against COVID-19 at least 14 days after they have received the second dose in a two-dose series (e.g. Pfizer-BioNTech or Moderna) or at least 14 days after they have received a single-dose vaccine (e.g. Johnson and Johnson/Janssen).
  • The Ryan Center will accept a printout or digital copy of a negative PCR/molecular test (sampled within 72 hours of the event) or a negative rapid/antigen test (sampled within 6 hours of the event) administered by a healthcare professional that includes their name and the date of the test as proof.
  • Self-administered at-home rapid/antigen tests will NOT be accepted.
  • Please Note: The requirement to show proof of vaccination or negative test does not apply to current URI students and employees presenting a valid URI ID at a Men's Basketball game or a large event.

Accepted Forms of Proof of Full Vaccination Against COVID-19

  • The Ryan Center will accept the original vaccination card or a digital copy of the vaccination card that can be checked against a valid ID (for those 18 years or older) as proof of full vaccination~. For guests 18 years or older, valid forms of ID include a driver’s license, state identification card, or passport.
  • Please Note: The requirement to show proof of vaccination or negative test does not apply to current URI students and employees presenting a valid URI ID at a Men's Basketball game or a large event.
  • If you are traveling from outside the United States, the Ryan Center will accept printed or digital proof of the vaccination card approved as full vaccination from the country of origin (including but not limited to AstraZeneca, Sputnik V, Sinopharm-BBIBP, CoronaVac).
  • Individuals are considered “fully vaccinated” against COVID-19 at least 14 days after they have received the second dose in a two-dose series (e.g. Pfizer-BioNTech or Moderna) or at least 14 days after they have received a single-dose vaccine (e.g. Johnson and Johnson/Janssen).

Accepted Forms of COVID-19 Tests and Test Results

  • The Ryan Center will accept a printout or digital copy of a negative PCR/molecular test (sampled within 72 hours of the event) or a negative rapid/antigen test (sampled within 24 hours of the event) administered by a healthcare professional that includes their name and the date of the test as proof. Self-administered at-home rapid/antigen tests will NOT be accepted.

Mask Required

  • In accordance with the CDC and the University of Rhode Island, masks will now be required for all guests, regardless of vaccination status, at the Ryan Center for all events or when visiting the building. Masks must be worn at all times except while actively eating or drinking in your seat as permitted. Masks must completely and tightly cover the wearer’s nose and mouth. Neck gaiters, bandanas, masks with valves or vents, and any covering with only a single layer of cloth are not permitted. Face shields may not be worn in place of a face mask, though may be worn in addition to a face mask. A two-strike policy will be strictly enforced for all guests who attend events at the Ryan Center in relation to mask-wearing. Guests failing to adhere to this policy will be subject to disciplinary measures including ejection.
  • Children under 2 years old are exempt from the mandatory mask policy.  

Rhody Safe FAQ's

Do I need proof of vaccination or negative COVID-19 test to attend an event or game at the Ryan Center?
  • For all large URI Campus events (including Men’s Basketball and large scale concerts) All persons aged 12 and over attending in-person Campus Events must either show proof of full vaccination against COVID-19 (fully vaccinated is defined as at least 14 days after receiving either a two-dose or one-dose FDA or WHO authorized COVID-19 vaccine) OR proof of a negative COVID-19 PCR test taken within 72 hours of performance time or proof of a negative COVID-19 antigen test (rapid test) taken within 6 hours of performance time. AT HOME tests will not be accepted.
  • Please Note: The requirement to show proof of vaccination or negative test does not apply to current URI students and employees presenting a valid URI ID at a Men's Basketball game or a large event.
What is the accepted form of Vaccinations?
  • The Ryan Center will accept the original vaccination card or a digital copy that can be checked against a valid ID (for those 18 years or older) as proof of full vaccination~. For guests 18 years or older, valid forms of ID include driver’s license, state identification card, or passport.
  • ~Individuals are considered “fully vaccinated” against COVID-19 at least 14 days after they have received the second dose in a two-dose series (e.g. Pfizer-BioNTech or Moderna) or at least 14 days after they have received a single-dose vaccine (e.g. Johnson and Johnson/Janssen).
  • If you are traveling from outside the United States, the Ryan Center will accept printed or digital proof of the vaccination card approved as full vaccination from the country of origin (including but not limited to AstraZeneca, Sputnik V, Sinopharm-BBIBP, CoronaVac).
What is accepted as a qualifying negative COVID-19 Test?

The Ryan Center will accept a printout or digital copy of a negative PCR/molecular test (sampled within 72 hours of the event) or a negative rapid/antigen test (sampled within 24 hours of the event) administered by a healthcare professional that includes their name and the date of the test as proof. Self-administered at-home rapid/antigen tests will NOT be accepted.

How do entry requirement apply to children?
  • Children 12 and older must show proof of vaccination or a negative COVID-19 test.
  • Children under the age of 12 do not have to show proof of vaccination or a negative COVID-19 test.

*Certain events, seating locations, and experiences may require additional health and safety guidelines per the request of promoters, touring artists or league protocols. Please check for specific updates on the event page and be sure to review all communications distributed to you prior to your event.

All guests over the age of 2 are required to wear a permitted face mask that completely covers their nose and mouth for the duration of their visit.

Do I need to wear a mask at the Ryan Center?

Yes, in accordance with the University's indoor mask mandate all guests over the age of 2 are required to wear a mask that completely covers their nose and mouth while at Ryan Center. Guests may remove their masks when actively eating or drinking as permitted. The Ryan Center will strictly enforce this mask mandate with a two-strike policy. Guests failing to adhere to this policy will be subject to disciplinary measures including ejection.

If I have more questions about the policies, who should I contact?

Please direct questions to tickets@theryancenter.com.

What if I can’t get vaccinated?
  • Guests who aren’t vaccinated will be required to show proof of a qualifying negative antigen test or a negative molecular/PCR test. Please check back on theryancenter.com/RhodySafe for details on negative testing timeline requirements. Guests under the age of 12 do not have to show proof of vaccination or negative COVID-19 test, but they are required to wear a mask.
What is Rhody Safe?
  • The Rhody Safe commitment to care is a comprehensive program designed to help ensure the continued health and safety of Ryan Center guests and associates and reduce the spread of infectious diseases like COVID-19.   
  • Using the Rhody Safe protocols, we’ve reengineered our operational and sanitation procedures to minimize contact risk and bolstered hygiene to exceed best-practice guidelines from the CDC.  Additionally, we have incorporated all guidelines from the State of Rhode Island, the University, local public safety and public health officials, and the operational leaders of Spectra Venue Management.  Our commitment remains to prioritize the safety of our guests, associates and students.     
What if I get sick prior to the game?

If you have tickets to a game and you or a member of your party become sick and cannot agree to the Rhody Safe Promise on the day of your event, you may transfer, resell, or donate your tickets through Ram Account Manager. You should contact your account executives/representatives if you require additional assistance if needed.

What do I do if I or someone in my group begins to experience symptoms at a game?
  • If you begin to feel ill during a game or event, notify a Ryan Center Event staff associate and/or go to Ryan Center’s First Aid location.
  • Guests are reminded to stay home if they are sick and to always keep their masks on, unless actively eating or drinking.
What is the mask policy and are there exemptions?

Per the State and University of Rhode Island face masks will now be required for all guests at indoor campus facilities regardless of vaccination status starting August 13, 2021.

In accordance with CDC guidelines, children under 2 years old are exempt from the mandatory mask policy

Will I be able to transfer, donate or resell my tickets if I am unable to attend?

Yes, anyone who purchases tickets will have the ability to transfer, donate or resell tickets via your RAM Account Manager. You should contact your account executives/representatives if you require additional assistance if needed. 

I am a URI Student/URI Employee do I need to show my vaccination card at each event?

Please Note: The requirement to show proof of vaccination or negative test does not apply to current URI students and employees presenting a valid URI ID at a Men's Basketball game or a large event.

What is the bag policy and are their exceptions?

Fans attending events at the Ryan Center will be permitted to carry one clear plastic or vinyl bag that does not exceed 12”x6”x12”. A small clutch no larger than 4.5” x 6.5” may also be carried in addition to one clear bag. Diaper bags (with child) and bags approved for medical needs will be permitted after a search by security personnel. All other bags, backpacks, totes, and coolers are strictly prohibited.

What food and beverage options will be available?

A variety of walk-up concession stands, will be available for all guests

What are the Box Office hours of operation?

The box office is open for in-person window sales Monday to Friday 8:30 am - 1:00 pm. The box office is closed except for the day of events when it opens 2 hours prior to the game/show.   When the windows are closed you can still call 401-874-RAMS, email tickets@theryancenter.com or Text “Rhody” at 401-874-7267 to speak to a representative. 

WHAT HAVE WE DONE AND ARE DOING TO KEEP YOU HEALTHY

Masks

  • Disposable masks will be available at all the entrances to the Ryan Center as well as Guest Services Hand. You may also visit the Ram Zone to buy a reusable Rhody Mask. 

Air Filtration

  • The Ryan Center is outfitted with a MERV-14 rated filtration system and pre-filter with a MERV-9 rating, which exceeds suggested guidelines to capture more air contaminants. 
    When weather conditions allow, we are able to take in as much outside air as possible which helps in circulating new fresh air.
    Cleaning and Disinfecting Procedures:
  • Victory Innovations Electrostatic Disinfectant Sprayers are used to get a deeper and broader reach of all areas of the venue.
    Detailed disinfection of high-touch surfaces, such as doorknobs, escalators, elevator buttons, and bathrooms is regular operation.  

Hand Sanitizer Stations

  • Hand sanitizer dispensers are available throughout the facility.

Staff Training

  • All Ryan Center staff will continue to modify training on updated health guidelines and procedures as information and guidance become available.  All part-time staff, as well as vendors, are required to follow current safety guidelines inside and on the grounds of the Ryan Center.